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Word - To return to the location of the last edit, press SHIFT+F5. To look up synonyms in the thesaurus, select a word and press SHIFT+F7. To restore selected text to its original formatting, press CTRL+SPACEBAR.
Excel - To decrease all values in a range by 10 percent, type .9 in an empty cell. Copy the cell, and then select the range. On the Edit menu, click Paste Special, and then click Multiply.
Publisher - For a quick way to make your publication look professional with fonts that look good together, select a font scheme by clicking Font Schemes on the Format menu, and then clicking font scheme in the Font Schemes task pane.
Email - Forwarding a joke to a group of people? Put their addresses in the BCC (blind carbon copy) field. Not only do you reduce the clutter in the forwarded headers, you protect their address from those that might send junk.
| Open House in Idaho Falls, Thursday, May 1st |
 Come and attend our FREE Computer QuickStart Class* 10am-1pm
* Register NOW - Limited seats available
Enter to Win a Laptop or a New Digital Camera
Enter to Win a World Gym Membership
Enter to Win a FREE one-day Computer Training Seminar
| Class Schedule for Idaho Falls |
May 2008
June 2008
Click here to see Pocatello Class Schedule
Click here to see Rexburg Class Schedule
Click here to see Jackson, WY Class Schedule
Give customers the right kind of hole
Make sure that your staff is always keeping the interest of the customer in mind. Remember this old adage: When a customer goes into a hardware store looking for a drill or a drill bit, what he or she really wants is a hole. Make sure your staff is constantly asking themselves, What kind of holes do our customers want? Then make sure you are providing your customers with the holes they need.
| Keys to Effective Leadership |
5 Keys to Leadership in Troubled Times
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FOCUS - Do not get distracted by what is not important. If you are a dabbler and jump from one thing to the next, you cannot get the maximum result.
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Give customers what they want. Grow along with them. Customers change and you must follow the customers and the trends.
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Trust your instincts. Rely on yourself first. More importantly, Know in your heart you are doing the right thing.
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Choose people whose intellect and judgement you can respect. Surround yourself with positive, honest people. And remember, respect is earned, not given.
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Live by the golden rule, I always believe that when people try to be mean and nasty, what comes around, goes around.
If you want a return on your investment in people, the first thing you have to do is invest in them. You hire them and train them and develop them - you do all the things that will cause them to have the skills and abilities and motivation to do an effective job. You cannot just sit there and say, Gosh, I do not know why my people are not doing a good job, when you have not put anything into it. Nothing in, nothing out.
Jeffrey Pfeffer, business professor at Stanford University
Executive Training Resources and Computer Medical Center have partnered for all your computer and training needs. Executive Training Resources will continue to offer the most current software and professional development training but now you can also come to us for your computer hardware and maintenance issues.
Computer Medical Center offers only certified technicians to repair, upgrade and maintain your personal and business computer equipment. With a staff of Certified Technicians Computer Medical Center has the quality solutions to manage all your computer needs.
CMC and ETR - the names to remember for Certified Instructors and Technicians, Affordable Solutions, and with locations in Idaho Falls, Rexburg, Pocatello, and Jackson Hole, we have all your computer and training needs at
four convenient locations.
Feel free to contact us - we would love to hear from you.
| Trouble Getting Your Taxes in On Time? |
What happened? You did not get your taxes filed on time and had to ask for an extension? Are you finally ready to get your  books in order and stop worrying every year about April 15th?
Contact our QuickBooks Pro Advisor and get your books up to date NOW before you fall too far behind for 2008. Hundreds of satisfied customers and references available.
Janet Stiffler
208.525.8813
Almost 70 percent of the customers who stop patronizing businesses do so NOT because of product quality but because they feel they were treated badly.
--Customer Focus Consultants
Is the Customer Always Right?
Then there was the customer who received this notice:
Sorry, we cannot fill your order until your previous order is fully paid for.
He sent a reply:
Cancel my order. I can’t wait that long.
When you are looking for a word, using your hands may help jog your memory, ac cording to a study in the American Journal of Psychology.
Researchers found that people who held onto a bar to keep their hands still had more trouble thinking of complex words than those who were allowed to move their hands freely.
So, the next time you are tongue-tied, go ahead and gesture - a few hand waves may take you a long way.
Fitness, 212-499-1569
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