Computer Training Certified Instructors   Local and   Affordable!    Executive Training Resources Need help with W-2's and end of year accounting issues? Don't wait, give us a call to help you start the new year right. Professional QuickBooks Advisor on staff.     Computer Tips and Tricks   These are just a few of the many tips and shortcuts taught in our classes. Enjoy! Windows- Need to use the menu WITHOUT using the mouse? Press the ALT key and the underlined letter of the menu item you want to open. Internet - Want to organize your mile-long Favorites list? Hit Ctrl-B. (In most Microsoft programs, this keyboard combination results in bolded text, but not here...) Word - The less you use the toolbar, the more you'll get done. Next time you need to format some text, use the following QUICK keyboard combo's: Ctrl-B = Bold, Ctrl-I = Italics, Ctrl-U = Underline. Excel - Right-click on any toolbar to see ALL of the available toolbars at your disposal. You can easily turn on or off any of them, depending on how much screen real estate you want to give up.   QuickBooks– Count Correctly: If you give 30, 60, or 90 day due-dates on your invoices, check your settings to make sure you have the box marked for Age from Due Date, not Age from Transaction Date.  Edit > Preferences > Reports & Graphs > Company Preferences > Aging Report.     Workplace Topics Guidelines for Good Service Good customer service requires more than a catchy formula or slogan. Your team members are wise enough to question empty phrases, but there’s nothing wrong with boiling a few guiding principles down into an easy-to-remember format. When it comes to customer service, your team members will deliver the best if they remember these five Ps: Be Proud. They should have confidence in themselves. The customer sees them as experts, ready and able to deliver solutions. Be Professional. Always put the customer first. Be Polite. Customers deserve your respect and consideration, no matter what kind of day you’re having. Be Prompt. Never keep a customer waiting. Be Personal. Your customers want to be treated as individuals, not as the next person in line.     Tech Support Humor Tech Support: How may I help you?  Customer: I’m writing my first email. Tech Support: OK, and what seems to be the problem? Customer: Well, I have the letter “A” in the address, but how do I get the circle around it?     January 2006 Training Schedule MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY 2 New Features of XP: Office 2000 to XP & Windows XP 3 FrontPage Intro & Computer Skills for Beginners 4 Crystal Reports Intro & Word and Excel for Beginners 5 Adobe Acrobat & PowerPoint Introduction 6 QuickBooks Intro & Photoshop Intro 7   Excel Intro 9 Mail Merge & Excel Functions   10 Excel Introduction & PowerPoint Intermediate 11 HTML Intro & Word Introduction 12 Access Intro & Excel Charting 13 QuickBooks Advanced & Photoshop Advanced 14   Digital Photography 16 PowerPoint Advanced & Outlook 2003   17 Publisher & Email and Internet for Beginners 18 Access Intermediate & Word Intermediate 19 Excel Intermediate & HTML Intermediate 20 QuickBooks Payroll & Crystal Reports Advanced 21   Word Intro 23 Access Advanced & Word Advanced 24 Microsoft Project 03 & Digital Photography   25 Microsoft Project 03 & Illustrator Introduction 26 PowerPoint Advanced & Excel Advanced 27 Visio & HTML Advanced 28   PowerPoint Introduction 30 Illustrator Advanced & Advanced Features of Word (Day1)   31 QuarkXPress Introduction & Advanced Features of Word (Day 2)