Classroom training is appropriate for anyone who needs to improve skills and boost performance. ETR’s classroom training programs are delivered by professional trainers at our location or yours. 
As a school and training resource center, we offer a broad range of corporate training services, as well as private training services. Whether you're interested in individual custom presentations, a comprehensive seminar, or a traditional class using new technology, we have a variety of programs from which to choose.
We work together with some of the most remarkable speakers in the area and receive ongoing, excellent evaluations for our programs. We welcome the opportunity to talk with you about your options and how ETR can help improve your business through employee training.
Most of our classes have 4 different levels of training: Introduction, Intermediate, Advanced, and Extreme. Contact us to take one of our specialized assessments to assure you are getting the level of training which is right for you!
 Did you know 90% of employees who are fired from their position or voluntarily resign do so because of personality issues - Not work related performance?
Business, Communication, Leadership, Team Building and Employee Training Programs for your organization.These Seminars will help improve communication, performance, and productivity. We can customize each course to accomplish your specific goals. You can even bring our dynamic seminars to your location, or send your people to our location.
Listed below are just a few of the management and leadership courses we offer. Contact us to set up a custom class to help your organization with any employee, management, communication or conflict workshops. We will customize a class specifically for your company.
Personal Career
Interviewing Skills
How to Write a Killer Resume
Sales Skills
• Basics of Effective Selling
• Telephone Sales Skills
• Closing the Sale
• Negotiating for the Sales Professional
• Successful Negotiation
• Qualifying Sales Prospects
• Mastering Cold Calls
• Creating an Effective Sales Team
Supervision
• Succeeding as a Supervisor
• Managing Projects
• Leading Effective Meetings
• Delegating
Team Building
• Leading Effective Teams
• Becoming an Effective Team Member
• Appreciating Personality Differences
• Solving Problems as a Team
• Building a Successful Team
Business Management
• Financial Basics for Non-financial Managers
• Organizing Your Workspace
• Understanding and Using Contracts
• Basics of Effective Communication
Communications
• Basics of Effective Communication
• Conflict Intervention
• Setting Performance Goals and Expectations
• Appreciating Personality Differences
• Providing Effective Feedback
• Presentation Skills
• Communicating with Diplomacy & Tact
• Internet Basics
Customer Service
• Building Strong Customer Relationships
• Dealing with Difficult Customers
• Telephone Skills for Quality Customer Service
Human Resources
• Preventing Sexual Harassment for Leaders
• Discharging Employees
• Interviewing Job Candidates
• Moving from Trainer to Performance Consultant
• Preventing Sexual Harassment for Employees
• Valuing Diversity
• Dealing With Violence In The Workplace
Leadership
• Applying Leadership Basics
• Creating a Strong Leadership Team
• Managing Change
• Developing a Strategic Plan
• Motivating Employees
• Delegating
•Counseling Effective Meetings
• Solving Problems as a Team
• Executive-to-employee Communication Strategies
• Coaching and Counseling
Recognizinge Management
• Setting Performance Goals and Expectations
• Recognizing Employee Performance
• Conducting Performance Reviews
• Disciplining and Redirecting Employees
Each seminar is specially customizeded to accomplish your business goals!
We often ask for questionnaires to be filled out and returned to us for evaluation purposes in advance of the actual class. As an example; For our Business and Technical Writing course, we ask for a sample document with at least 100 words from each participant so that we caanalyzeze their current style of writing.
You can bring our dynamic seminars to your location, or send your people to ours! Either way, we guarantee your satisfaction! Contact us now for your free evaluation and analysis of your training needs.
Conducting Legal and Effective Interviews
Get the skills you need to conduct effective interviews and hire the right person, while avoiding the pitfalls of inappropriate interview practices.
Effective and Legal Performance Appraisals
Learn how to use appraisals to improve employee performance and avoid problems that could be potentially illegal.
Employee Discipline and Bad Conduct
After this course, you will be able to deal with difficult employees and correct bad behavior and will learn what NOT to say to problem employees.
Fair Labor Standards Act (FLSA)
Learn the in's and out's of the Fair Labor Standards Act and how to make sure your company is in compliance.
Preventing and Managing Absenteeism
Absenteeism costs American businesses millions of dollars a year. Let us show you how to reduce or even prevent absenteeism and improve your bottom line.
Privacy Rules and HIPAA
With Identity Theft on the rise in the age of the Internet, its more important than ever that you know what is required from the HIPAA law and how to protect the privacy of your employees.
The Family and Medical Leave Act (FMLA)
Learn the rules and rights of the Family and Medical Leave Act - what right the employee has and what rights you as the employer have.
Understanding the ADA
The ADA prohibits discrimination against qualified individuals with a disability who are able to perform the essential functions of a position with or without reasonable accommodation. Get the answers that most people don't know about ADA.
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What key ADA definitions do I need to know?
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What are the key ADA issues I need to watch out for?
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What if a reasonable accommodation is requested?
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What does the ADA not force me to do?
Worker's Compensation
By law, employers are required to provide Workers Compensation Insurance. But what illnesses or injuries are covered by Worker's Comp. How long does it cover an employee. Find the answers that will help you through the maze of Worker's Compensation.
 At the end of class students receive a Certificate of Completion that may be eligible for Continuing Education Units (CEU) and Continuing Professional Education Units (CPE recognized by the Idaho State Board of Public Accountancy).
These credits enhance your career advancement and personal growth.
You can cut down your tuition costs ICd earn college credit with Internet and Computing Core Certification (IC³) and Microsoft Office Specialist Certification (MOS). Today's college courses demand top computing skills. In fact, you can't do your work without them. In the job market these skills are even more important!
Certification is proof that you have the skills necessary to succeed in today's digital economy. And, IC³ and MOS certifications have each been recommended for college credit by the American Council on Education (ACE). That could mean savings of hundreds of dollars in tuition. Get recognized for your skills!
Call 208.525.8813 for additional information.
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